When evaluating TPV solutions, cost is often the primary consideration. But comparing human agents to AI requires looking beyond hourly rates to understand the true total cost of ownership.
The True Cost of Human TPV Agents
Human TPV agents appear straightforward to cost out, but there are many hidden expenses that add up quickly.
Direct Costs
- Hourly wages: $12-18/hour for US-based agents
- Benefits and taxes: Add 25-35% to base wages
- Training costs: $500-2,000 per agent
- Supervision and QA: 1 supervisor per 10-15 agents
Hidden Costs
- Turnover: Industry averages 30-50% annually
- Idle time: Agents paid during low-volume periods
- Error remediation: Compliance violations and re-calls
- Technology infrastructure: Telephony, recording, CRM
AI TPV: Predictable, Scalable Costs
AI-powered TPV offers a fundamentally different cost structure with usage-based pricing, zero idle time costs, and no training or turnover expenses.
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