Your front desk is your sales floor.
Can you hear what's happening?
We've scored over 2 million calls across 200+ gym locations. Here's what we found: most front desk staff never mention the promotion, rarely try to book a tour, and say "okay, bye" when a prospect says "I'll think about it." You can't fix what you can't see.
Same Gym. Same Day. Two Very Different Calls.
This is what we see across hundreds of gym locations. Same training manual, same pricing, same promotions — but wildly different outcomes depending on who picks up the phone.
Without call scoring, you'd never know the difference. Both staff would tell you "it was a good day."
Six Things That Make or Break a Membership Call
Greeting
Did they answer warmly, use the gym's name, and make the caller feel welcome?
Tour Booking
Did they invite the caller in? Offer specific times? The goal is a visit.
Pricing
Did they present options clearly and mention current promotions?
Upsell
Did they mention premium, personal training, or add-ons? One sentence = $50/month more.
Objections
"I'll think about it" — did they respond, or just say goodbye?
Retention
When a member calls to cancel, did staff try to save them? Every save = $500+ annual.
These scores are real averages from the first month of scoring at a multi-location franchise. After 3 months of coaching from the data, upsell scores improved 2x.
One Dashboard. Every Location. No Guessing.
See which locations are converting calls to tours, which are losing prospects, and exactly why — all from one screen.
Downtown gets the most calls but converts the fewest to tours. Without this data, you'd think they were your busiest — not your weakest.
Send Us 10 Calls From Your Gym. We'll Score Them Free.
Want to see how your front desk actually handles membership inquiries? Send us 10 recorded calls. We'll score them against fitness-specific criteria and show you what's happening — and what's being missed.
Get Your Free Call AuditFrom Gym Operators Like You
Do you integrate with Mindbody or ClubReady?
We integrate with your phone system, not your gym management software. If your phones run through any standard system — RingCentral, Twilio, VoIP, or even a landline with call recording — we connect to it. We handle the setup.
Can I see all my locations on one dashboard?
That's the whole point. One dashboard, every location. Compare scores, identify your best and worst performers, and see exactly which locations need coaching — and on what.
Do we have to set anything up?
No. We handle everything — phone system connection, scoring criteria, calibration, dashboard setup. Your front desk staff don't even know it's running. You just log in and read the results.
How quickly can we go live?
Most multi-location gyms are fully live within two weeks. We've onboarded 200+ locations — we know how to move fast without disrupting your operations.
Don't Take Our Word for It. Hear It Yourself.
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See it in action
Watch a live demo of our AI voice agents handling real calls.