Frequently Asked Questions

We integrate with all major phone systems (VoIP, PBX, SIP trunking) and CRM platforms including Salesforce, HubSpot, Mindbody, ServiceTitan, and custom solutions. Our API allows for deep integration with your scheduling, billing, and customer management systems. Most integrations can be completed within 1-2 weeks.

Our voice agents support over 50 languages including English, Spanish, French, German, Mandarin, Portuguese, and many more. The AI can seamlessly switch languages mid-conversation based on caller preference, ensuring you never lose a customer due to language barriers.

Our speech recognition achieves over 95% accuracy across diverse accents, dialects, and speaking styles. The system is trained on millions of hours of conversational data and continuously improves through machine learning. For specialized terminology in your industry, we can fine-tune the models for even higher accuracy.

Our AI knows its limits. When a conversation requires human judgment or falls outside its training, it seamlessly transfers to a live agent with full context of the conversation. You can set custom escalation rules based on topics, sentiment, or caller requests. The AI also learns from these escalations to handle similar situations better in the future.

We offer flexible pricing based on call volume and complexity. Plans start with a base monthly fee plus per-minute rates for calls handled. Volume discounts are available for high-traffic operations. Contact us for a custom quote based on your specific needs and expected call volume.

Setup fees vary based on the complexity of your integration and customization requirements. For standard integrations with supported CRM platforms, setup is often included in your first month. Custom integrations, specialized training, and multi-location deployments may incur additional setup costs.

Every plan includes: 24/7 AI voice agent availability, real-time call analytics and reporting, standard CRM integrations, multilingual support, automatic call transcription, and priority customer support. Enterprise plans add dedicated account management, custom model training, and SLA guarantees.

Yes, we offer significant volume discounts for businesses handling large call volumes. Our enterprise tier includes custom pricing based on your specific usage patterns. Contact our sales team to discuss volume pricing for your organization.

Security is our top priority. All data is encrypted at rest and in transit using AES-256 and TLS 1.3. We operate SOC 2 Type II compliant infrastructure, conduct regular security audits, and maintain strict access controls. Your data is never used to train models for other customers.

Yes, we offer HIPAA-compliant solutions for healthcare organizations. This includes signed Business Associate Agreements (BAA), encrypted PHI handling, audit logging, and compliant data retention policies. Contact us to learn more about our healthcare-specific implementation.

We are PCI DSS compliant and never store sensitive payment card data. When calls involve payment processing, we use secure tokenization and integrate directly with your payment processor. Callers can safely provide payment information knowing it's handled to the highest security standards.

Call recording is optional and configurable based on your compliance needs. When enabled, recordings are encrypted and stored in secure, geographically-redundant data centers. You control retention periods, access permissions, and can export or delete recordings at any time. We support automatic deletion policies to help with compliance requirements.

Traditional call centers have limited hours, variable agent quality, and struggle to scale during peak demand. Automatdo provides 24/7/365 availability with zero hold times, consistent quality on every call, and instant scalability from 100 to 10,000+ daily calls without hiring or training. Our AI agents never call in sick, never have bad days, and deliver the same excellent service at 3 AM as they do at 3 PM—typically at 60-80% lower cost per call.

IVR systems force callers through rigid menu trees, can't answer questions, and fail when conversations go off-script. Automatdo's AI agents have natural conversations, understand context, answer questions intelligently, and handle unexpected situations gracefully. They can switch between 50+ languages mid-call, negotiate appointment times, and provide the personal touch that IVR systems simply cannot deliver—all while maintaining the cost efficiency and 24/7 availability of automated systems.

For many call types, yes. Our AI excels at appointment scheduling, information requests, lead qualification, order status inquiries, and compliance verifications—tasks that make up 70-80% of typical call volume. For complex situations requiring human judgment, the AI seamlessly transfers to your team with full conversation context. Think of it as your tireless first line of support that handles routine calls perfectly while ensuring humans focus on high-value interactions.

We use a real-time voice engine with sub-second latency, enabling natural, interruption-friendly conversations that feel human. Unlike older text-to-speech systems, our agents understand tone, handle overlapping speech, and respond with appropriate pacing and intonation. Combined with 50+ language support with instant switching, advanced speech recognition across accents, and continuous learning from every interaction, we deliver voice AI that callers actually enjoy talking to.

Most customers see positive ROI within the first month. Consider: if you're missing just 5 calls per day at an average job value of $500, that's $75,000 in annual lost revenue. Add in reduced staffing costs, eliminated overtime, and increased customer satisfaction from zero hold times, and the math becomes compelling quickly. We provide detailed analytics so you can track exactly how many calls we've handled and appointments we've booked.

Unlike human teams that get overwhelmed during busy periods, our AI scales instantly and infinitely. Whether you receive 10 calls or 10,000 calls simultaneously, every caller gets immediate attention with zero wait time. This is especially valuable during seasonal surges (summer AC emergencies, post-holiday fitness inquiries), marketing campaign responses, or unexpected viral moments when traditional call centers would buckle.

Our AI is designed to know its limits. When a situation requires human judgment—complex complaints, unusual requests, or caller preference—it seamlessly transfers the call to your team with a full summary of the conversation so far. No repetition required. You can customize escalation rules based on topics, sentiment, or specific phrases. The AI also learns from these escalations to improve over time.

Our AI identifies itself appropriately based on your preferences and regulatory requirements. However, most callers quickly forget they're talking to AI because the conversation is so natural. We've found that callers primarily care about getting their issue resolved quickly and professionally—which our AI does exceptionally well. Many callers actually prefer the instant response and zero hold times over waiting for human agents.

Our TPV solution delivers 100% script adherence on every verification call. The AI executes your exact verification script—confirming identity, service address, rate plans, and capturing required disclosures—with complete consistency. Every call is recorded with full transcripts for compliance audits. We support both inbound and outbound TPV, integrate with your enrollment systems via API, and handle 50+ languages with instant switching for diverse customer bases.

Yes. Our TPV agents are pre-configured for FCC regulations, state PUC requirements, and industry-specific compliance standards. We provide complete audit trails, call recordings, and transcripts for every verification. The AI never deviates from approved scripts, eliminating the compliance drift that occurs with human agents. We serve deregulated energy retailers, community solar programs, and telecommunications providers with full regulatory compliance.

Our fitness solution captures every lead, even at 2 AM. The AI answers membership inquiries, explains pricing and tiers, describes amenities and class schedules, and books facility tours directly into your calendar. It integrates with gym management software like Mindbody, syncs with Google Calendar and Outlook, and captures lead details for follow-up. Since 40% of fitness inquiries happen outside business hours, you'll immediately see more booked tours and memberships.

For HVAC, plumbing, electrical, and cleaning companies, our AI handles everything from emergency dispatch to routine scheduling. It triages urgent calls (burst pipes, no AC in summer), provides safety guidance while dispatching technicians, books service appointments based on real-time availability, and captures quote requests with all relevant details. Integration with ServiceTitan and other field service software means jobs appear directly on your dispatch board.

Absolutely—this is one of our strongest use cases. The AI immediately recognizes emergency situations, provides critical safety guidance (like how to shut off a water main), and dispatches your on-call technician within seconds. At 2 AM when a pipe bursts, your customer gets immediate help instead of voicemail. We've had AI agents guide customers through emergency shutoffs while simultaneously dispatching technicians and keeping customers calm.

We customize each AI agent with your specific information: service offerings, pricing tiers, availability, service areas, team member details, and business policies. For fitness, that means your membership levels and class schedules. For home services, your service types and pricing guidelines. For TPV, your exact verification scripts. The AI learns your business during onboarding and can be updated anytime as your offerings change.

Yes. We integrate with major platforms across industries: Mindbody and gym management systems for fitness; ServiceTitan, Housecall Pro, and Jobber for home services; Salesforce and HubSpot for general CRM; plus Google Calendar, Outlook, and GoHighLevel for scheduling. Custom integrations via API and webhook are available for proprietary systems. Most standard integrations are completed within 1-2 weeks.

Results vary by industry: TPV operations see dramatically lower cost per verification (often ~$0.60 vs $5-8 for human agents) with 100% script compliance. Fitness businesses typically capture 30-50% more leads by eliminating missed after-hours calls. Home service companies report 100% call answer rates and 30%+ more booked jobs from previously missed after-hours emergencies. We provide detailed analytics to track your specific results from day one.